Buffalo-Niagara businesses not only know the value of staying connected for normal business operations and ensuring business continuity, but when the extreme weather hits, it’s more important than ever to have a reliable business phone system.
With the seemingly endless innovations in technology, your business phone system can either assist your business growth or hold you back. That’s why so many small to mid-sized businesses in our region are making the switch to Hosted VoIP and why Hemisphere Communications is leading the charge.
Hemisphere Communications has been trusted in Western New York for over 30 years, providing reliable, clear, and local business communication solutions. Whether your company operates in law firms, finance, manufacturing, professional services, or any other industry, Hemisphere understands your unique communication requirements and is there to fulfill those needs. Continue reading to learn more about Hosted VoIP.
What Is Hosted VoIP?
Hosted VoIP (Voice over Internet Protocol) ditches the need for an expensive, dedicated connection and instead uses your business internet to deliver your business phone service. And the cool thing is that Hosted VoIP is a mature technology. We’ve reached the peak of the bell curve, and mass adoption is here, with the broadband infrastructure able to handle the increased traffic.
Unlike traditional phone systems that rely on physical phone lines, Hosted VoIP sends voice signals as data packets, enabling advanced features like unified communications, video conferencing, call recording, call routing, and mobile integration.
With Hemisphere Communications’ Hosted VoIP, you have mobile access to your cloud phone system with the same features from anywhere, whether in your Buffalo office, at home in Niagara Falls, or on-site in Amherst. This flexibility makes sure your team stays connected no matter where work takes them, and they never miss a beat.
Why Hosted VoIP Services Are Perfect for Buffalo-Niagara Businesses
Buffalo-Niagara’s business community flourishes on reliability and strong local partnerships. Western New York can be seen as its own world, and only those from this area truly understand that. Hosted VoIP from Hemisphere Communications offers these advantages:
Local Support from Experts
Unlike national brands that leave you navigating impersonal support centers that couldn’t care less about the local needs of WNY businesses, Hemisphere’s credentialed, local technicians provide on-site support and are just a phone call away. Our techs understand the unique infrastructure and compliance needs of the Buffalo-Niagara region. They’re committed to quick, personalized responses whenever you need assistance.
Customized VoIP Solutions
Buffalo businesses vary greatly, from manufacturing plants to single-office medical practices. Hemisphere tailors Hosted VoIP solutions to fit your exact business environment, whether it involves complex cabling needs in a factory or seamless mobile phone and softphone app connectivity for a busy law firm. And customized doesn’t mean expensive, either. Our solution offers many options and features, and instead of just turning everything on and causing confusion, we take time to understand what you need so we can fit the system to you.
Cost Efficiency and Flexibility
Hosted VoIP is highly cost-effective, eliminating the hefty fees associated with traditional phone lines. Hemisphere’s cloud business communications let you scale effortlessly, adding or removing phone numbers or lines based on your current business needs without inflated costs. In fact, according to G2, when businesses move to VoIP from traditional setups, they can achieve significant cost savings, saving as much as 50 percent in ongoing costs. What would you do with that amount of savings?
Comparing Hosted VoIP to Legacy Systems
With the FCC’s deregulation of analog telephone lines, the decision to transition from a legacy system to a Hosted VoIP phone system has almost been made for you. But this upgrade can have profound advantages for your business operations. Consider these benefits:
- Improved Reliability: Hosted VoIP phone systems are designed with redundancy, ensuring continuous uptime and clear voice call quality for making or receiving calls.
- Advanced Features: With a unified communications system in place, you can take advantage of video conferencing, instant messaging, CRM integration, and more, improving team productivity and customer interaction.
- Reduced Maintenance: No more costly hardware repairs. Hemisphere manages your entire communication infrastructure remotely, freeing your team to focus on the business of running your business.
Real-World Benefits: Stories from Our Clients
“We have been customers of Hemisphere Communications for over 20 years during that time with the help of David we were able to stay up to date on our communications as technology evolved throughout the years.
The customer service they provide is unmatched, as technical issues arise they are always on top of the situation and provide a solution quickly and efficiently.
During adverse weather conditions and travel bans it was always comforting knowing that I could always reach someone at a moment’s notice to make call routing changes to ensure all our customers as well as potential customers calls are answered efficiently.”
Joe – Owner: Lincoln Moving & Storage
“Hemisphere was recommended to our firm by another law firm. We were impressed with their responsiveness and the problem solving abilities of the Hemisphere technicians. When we had an issue accessing voicemail, the Hemisphere team responded quickly and diagnosed and resolved the issue. I would confidently recommend Hemisphere to anyone considering replacing their phone system or in need of technology services.”
Daniel – Partner: Chiacchia & Fleming
Check out even more client testimonials here.
Hemisphere Communications: Your Local Partner
At Hemisphere Communications, we’re a business communications provider that has built our reputation on delivering clear, reliable communications backed by hands-on solutions and deep local roots. For over 30 years, Buffalo-Niagara businesses have trusted us to keep them connected and ready for whatever comes their way.
Whether you’re looking to replace your outdated telephone system, considering cloud business communications, or exploring unified communication systems, Hemisphere is here to guide you through every step.
If you’re ready to make your business communications more than a utility, request your consultation or quote today and discover how Hosted VoIP can revolutionize your business in Buffalo-Niagara.
