An Automated Attendant could be an efficient and effective solution.
In today’s digital business environment, when a customer picks up the phone to call your organization, they usually need help right away. Handling those inquiries professionally and consistently can make the difference between a satisfied customer or an unhappy one. An Automated Attendant service can help most organizations streamline interactions with customers, so they get what they called for quickly and efficiently.
Easy Setup, Immediate Results
Auto attendant as-a-service simulates a live operator by directing incoming callers to the right department, employee or voice mailbox. The service allows you to handle inbound calls with a host of features easily managed through your phone or our web-based portal. And unlike a live operator, your professional digital receptionist doesn’t get sick, have a bad day or accidentally disconnect customers.
For service businesses, you’ll never miss service requests with an Auto attendant as-a-service. For a sales driven organization, auto attendant as-a-service ensures important sales calls and potential opportunities are routed to right person every time.
6 Key Benefits of Auto Attendant As-A-Service
1. Consistency. Auto Attendant is 100-percent reliable, ensuring that calls are answered promptly and routed correctly.
2. Efficiency. Menu-driven call routing puts callers in control and streamlines their journey, improving customer satisfaction.
3. Professionalism. Your personalized greeting and menu options reinforce corporate branding and elevate professionalism.
4. Savings. Auto Attendant eliminates the need to pay a full-time receptionist or reassign other employees to fill in when needed.
5. Productivity. Employees answer and transfer fewer calls unrelated to their work, handling more customer calls in less time.
6. No More Spam. Robocalling applications can’t follow push-button directions to connect to departments or extensions, reducing spam calls.
An Auto attendant as-a-service solution is available from Hemisphere Communications in two configurations – Standard and Premium. Both are easy to setup and manage from your telephone or computer via our CommPortal. Easily record greetings over the phone via a telephone user interface or using the built-in microphone on your desktop or laptop PC. If desired, you can upload professional recordings via your PC.
To learn more about Auto attendant as-a-service and how this can improve effectiveness and efficiency in your organization, contact Hemisphere Communications using this link, or call 716.646.1773 and our auto attendant will direct you to the proper person at Hemisphere.
